Frequently Asked Questions

Service and Agreement Related Questions

🧽 Weekly Service Coverage

  • What does weekly service include?
    We skim, brush, vacuum (as needed), empty baskets, inspect equipment, and test & balance your water chemistry ensuring your pool stays swim-ready.

  • How long does a service visit usually take?
    Anywhere from 10–60 minutes, depending on your pool’s condition and size.

🚪 Access & Pet Safety

  • What if my gate is locked or my dog is loose?
    Please ensure clear access and secure pets. Missed services due to access issues aren't credited, and we can't be responsible for pet escapes or related injuries.

🧪 Chemicals & Pool Care

  • Do I need to provide any chemicals?
    We bring acid, bicarb, soda ash, and limited chlorine. Chlorine tablets must be on-site unless you’ve made arrangements with us.

  • Can I swim right after service?
    Usually yes, but we’ll let you know if any treatments require wait time.

📅 Scheduling & Holidays

  • Do you skip service during holidays or bad weather?
    Yes during Thanksgiving, Christmas, or hazardous weather, we switch to chemical only service. No credits are applied during those weeks.

  • Can I change my service day or time?
    Absolutely! Just give us at least 48 hours’ notice by phone or email. We’ll do our best to accommodate.

💸 Billing & Payments

  • When will I be billed?
    Invoices go out on the 1st of each month and are due by the 15th, with a 5-day grace period.

  • What happens if I pay late?
    A $5/week late fee applies, capped at $15/month. Returned checks incur a $35 fee.

  • Do you charge fees for credit card payments?
    Yes, a 3.5% processing fee applies to card transactions

🧾 Agreements & Cancelations

  • Do I need to sign a contract?
    Yes, we provide a clear service agreement that outlines all terms including cancellation, billing, and liability disclaimers.

  • How do I cancel service?
    Just notify us with 24-hour notice. Please note mid-month cancellations are non-refundable.

📦 Extra Services

- Do you offer repairs or specialty treatments?

Yes filter cleanings, algae removal, pump fixes, stain treatments, and more are available. Charges are billed separately and always approved by you first.

🚛 Out-of-Area Service

  • Do you service areas outside Lake Havasu City?
    Yes! We’re expanding to areas like Kingman. Out-of-area service may have adjusted rates for travel and fuel, and availability is based on technician scheduling.

  • Will my pricing be different if I’m outside Lake Havasu?
    It might be. We always communicate adjusted rates upfront and require approval before initiating service.

🔍 Liability, Disclaimers & Warranty

  • What’s your labor warranty policy?
    All labor is covered by a 2-year workmanship warranty. If there’s a defect, we'll re-perform the work or refund that portion, prorated provided we receive written notice within the warranty period.

  • Are you responsible for pool stains or surface damage?
    No, surface issues like rust, scale, or calcium buildup aren’t covered. These can be influenced by water conditions, weather, or pre-existing wear.

  • What if I supply my own chemicals or equipment?
    We’re not liable for results from third party products or misconfigured equipment but we’re happy to advise where possible.

📱Communication & Tech Tools

  • How do I receive service updates or reminders?
    We use Skimmer and QuickBooks to send notifications, digital reports, invoices, and reminders all encrypted and secure.

  • What information do you keep on file?
    Only what’s needed for service, billing, and communication stored securely and never shared publicly. We keep card info only for authorized transactions.

🧾 Referred Businesses & Trusted Partners

  • Do you work with other local service providers?
    Yes! Check out our Referred Businesses page to find trusted companies we’ve vetted from landscapers to home repair pros.

  • Can I be listed as a referral partner?
    If you own a local service business and share our standards of quality and professionalism, feel free to reach out we love supporting the Havasu community.

🏗️ Do You Service Above-Ground Pools?

Yes—on a case-by-case basis. Above-ground pools have different structural and mechanical needs compared to in-ground setups, so we assess each one individually before accepting service.

Clients should be aware:

  • These pools may be more sensitive to chemicals and wear.

  • Non-standard equipment or limited access could increase service risk.

  • We’re not liable for damage to walls, liners, or frames from routine maintenance or environmental conditions.

We’ll evaluate your setup and let you know what’s possible. If conditions pose safety or liability concerns, we may decline or discontinue service.

🛡️ Are Your Technicians Certified and Insured?

Absolutely! Patriot Pool Pros LLC is fully committed to professionalism and safety:

  • All technicians are Certified Pool Operators (CPOs), trained to manage chemical use, filtration systems, and best practices in pool care.

  • We carry general liability and workers’ compensation insurance to protect you and our team.

  • Certificates of insurance are available upon request for property managers or HOA documentation.

We believe top-tier service begins with qualified professionals and proper coverage—so you can trust that we’ve got your back.

Pool Science & Tips

🧪 Chlorine: The Backbone of Pool Sanitation

💡 Why We Use Chlorine

Chlorine is the go to disinfectant for pools because:

  • It kills bacteria, viruses, and algae that thrive in warm water environments.

  • It oxidizes organic contaminants like sweat, sunscreen, leaves, and insects.

  • It prevents recreational water illnesses (RWIs), including E. coli and crypto.

  • It’s cost-effective and widely available, with predictable reaction behavior.

It’s not just a chemical it’s your pool’s immune system!

🔄 Chlorine Usage in Practice

  • A standard weekly visit may require boosting FC by 1–3 ppm, depending on test results.

  • Tablets (trichlor) provide slow, long-term dosing; liquid chlorine gives quick boosts.

  • Cyanuric acid (stabilizer) is used to protect chlorine from UV burn off, especially important in Lake Havasu's intense sun.

☀️ Note: High water temperatures especially during summer can cause chlorine tablets to dissolve faster than usual. This means chlorine may be depleted more quickly, so consistent testing and adjustments are crucial to maintain safe swimming conditions.

Extra sun and frequent use burn through chlorine faster, so we monitor levels weekly to keep things balanced and swim-ready.

🌡️ Is Muriatic Acid Safe for My Pool?

Yes when used correctly. Our Certified Pool Operators apply it per industry standards and manufacturer guidelines. It’s one of the most reliable tools we use to keep your pool healthy.

🧬 How Chlorine Works

  • Free Chlorine (FC): The active sanitizer that neutralizes contaminants.

  • Combined Chlorine (CC): Formed when FC reacts with waste it’s less effective and causes odor/irritation.

  • Total Chlorine (TC): FC + CC, gives you a full picture of sanitizer levels.

When FC drops too low, the pool becomes vulnerable to cloudy water, algae blooms, and unsafe swimming conditions.

📊 How Much Chlorine Should Be in a Pool?

To keep your water clean and safe, we aim for chlorine levels between 1 to 3 parts per million (ppm) that’s the sweet spot for most residential pools.

Think of it like this:

  • 1 ppm = enough to start killing germs

  • 2–3 ppm = strong enough to keep your pool healthy, even on hot and busy swim days

    Extra sun or frequent use burns through chlorine faster, so we monitor levels weekly to keep things balanced and swim ready.

🌡️ Is Muriatic Acid Safe for My Pool?

Yes when used correctly. Our Certified Pool Operators apply it per industry standards and manufacturer guidelines. It’s one of the most reliable tools we use to keep your pool healthy.

🧪 What Is Muriatic Acid and Why Do You Use It?

Muriatic acid is a powerful liquid used in pool care to help maintain balanced water chemistry, especially pH and alkalinity. It’s a diluted form of hydrochloric acid and perfectly safe when handled by trained professionals.

Here’s what it does:

  • Lowers high pH levels, helping chlorine work effectively and preventing scaling

  • Controls alkalinity, which keeps water from becoming corrosive or cloudy

  • Prevents calcium buildup on tile, plaster, and equipment

Proper balance of pH and alkalinity means:

  • Softer-feeling water

  • Better chlorine performance

  • Longer equipment lifespan

💡 Did You Know?

In hot climates like Lake Havasu, high water temperatures can drive up pH making muriatic acid even more important to keep things in check and avoid cloudy or scale-prone water.

📘 Need More Answers?

We’re always updating this FAQ to make sure it reflects the latest policies, best practices, and pool care insights. If you don’t see your question listed—or just want to learn more—feel free to reach out directly. Your feedback helps us grow, and we’re committed to keeping you informed every step of the way.

Stay tuned for updates as Patriot Pool Pros continues to evolve!